Here’s what I learned after 4 years being on the “outer circle” at my department:
People care. However, if the leader doesn’t care, then the people can lose their sense of belonging, lose any kind of caring feeling they have for an institution. They become apathetic and only care about their themselves. The institution can “go down the drain” and people move on.
Being a leader is not easy. Being a good leader? Damn near impossible.